Please provide as much information as possible to submit your determination request online.
If preferred, you may also submit your request by mail or fax:
Address:
Neighborhood Health Plan of Rhode Island
CVS Caremark - Appeals Depart
MC109
PO Box 52000
Phoenix AZ 85072-2000
Fax Number:
1-855-829-2875
You may also ask us for a coverage determination by phone at 1-844-812-6896 (TTY 711), or through our website at www.nhpri.org. Call Member Services at 1-844-812-6896 (TTY 711), 8:00 a.m. to 8:00 p.m., seven days a week from October 1 through March 31. From April 1 through September 30, you can call us 8:00 a.m. to 8:00 p.m. Monday through Friday (you may leave a voicemail on Saturdays, Sundays, and Federal holidays). The call is free.
Who May Make a Request:
Your prescriber may ask us for a coverage determination on your behalf. If you want another individual (such as a family member or friend) to make a request for you, that individual must be your representative. Contact us to learn how to name a representative.
Rationale for Request